Papers › Benchmarking Language-agnostic Intent Classification for Virtual Assistant Platforms
Benchmarking Language-agnostic Intent Classification for Virtual Assistant Platforms
Gengyu Wang, Cheng Qian, Lin Pan, Haode Qi, Ladislav Kunc, Saloni Potdar
Current virtual assistant (VA) platforms are beholden to the limited number of languages they support. Every component, such as the tokenizer and intent classifier, is engineered for specific languages in these intricate platforms. Thus, supporting a new language in such platforms is a resource-intensive operation requiring expensive re-training and re-designing. In this paper, we propose a benchmark for evaluating language-agnostic intent classification, the most critical component of VA platforms. To ensure the benchmarking is challenging and comprehensive, we include 29 public and internal datasets across 10 low-resource languages and evaluate various training and testing settings with consideration of both accuracy and training time. The benchmarking result shows that Watson Assistant, among 7 commercial VA platforms and pre-trained multilingual language models (LMs), demonstrates close-to-best accuracy with the best accuracy-training time trade-off.
Code
Repository list and official/mentioned flags are the archive's, frozen 2025-07-28. Reachability, where shown, is from one Syntology probe window (2026-09-16 to 2026-09-18); repositories not probed show nothing. GitHub stars are not tracked.
Code Syntology ran Syntology
Not run by Syntology. Nothing on this page verifies that the listed code works.
Tasks
Results from the paper archive 2025-07-28
No leaderboard rows for this paper in the archive.
Report a problem or propose a change · a person checks every report against the paper or source before anything changes; decisions are listed on /corrections