Papers › RevCore: Review-augmented Conversational Recommendation

RevCore: Review-augmented Conversational Recommendation

2 Jun 2021Findings (ACL) 2021 8arXiv:2106.00957archive 2025-07-28

Yu Lu, Junwei Bao, Yan Song, Zichen Ma, Shuguang Cui, Youzheng Wu, Xiaodong He

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem. Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation. In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses. In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation. Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.

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Conversational RecommendationDecoderResponse Generation

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