Papers › Measuring Conversational Fluidity in Automated Dialogue Agents
Measuring Conversational Fluidity in Automated Dialogue Agents
Keith Vella, Massimo Poesio, Michael Sigamani, Cihan Dogan, Aimore Dutra, Dimitrios Dimakopoulos, Alfredo Gemma, Ella Walters
We present an automated evaluation method to measure fluidity in conversational dialogue systems. The method combines various state of the art Natural Language tools into a classifier, and human ratings on these dialogues to train an automated judgment model. Our experiments show that the results are an improvement on existing metrics for measuring fluidity.
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