Papers › Conversational Process Modeling: Can Generative AI Empower Domain Experts in Creating...
Conversational Process Modeling: Can Generative AI Empower Domain Experts in Creating and Redesigning Process Models?
Nataliia Klievtsova, Janik-Vasily Benzin, Timotheus Kampik, Juergen Mangler, Stefanie Rinderle-Ma
AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process mining outcomes and preparation of input data. However, a systematic analysis of chatbots for their support of conversational process modeling as a process-oriented capability is missing. This work aims at closing this gap by providing a systematic analysis of existing chatbots. Application scenarios are identified along the process life cycle. Then a systematic literature review on conversational process modeling is performed, resulting in a taxonomy of application scenarios for conversational process modeling, including paraphrasing and improvement of process descriptions. In addition, this work suggests and applies an evaluation method for the output of AI-driven chatbots with respect to completeness and correctness of the process models. This method consists of a set of KPIs on a test set, a set of prompts for task and control flow extraction, as well as a survey with users. Based on the literature and the evaluation, recommendations for the usage (practical implications) and further development (research directions) of conversational process modeling are derived.
Code
Repository list and official/mentioned flags are the archive's, frozen 2025-07-28. Reachability, where shown, is from one Syntology probe window (2026-09-16 to 2026-09-18); repositories not probed show nothing. GitHub stars are not tracked.
Code Syntology ran Syntology
Not run by Syntology. Nothing on this page verifies that the listed code works.
Tasks
Results from the paper archive 2025-07-28
No leaderboard rows for this paper in the archive.
Methods
Report a problem or propose a change · a person checks every report against the paper or source before anything changes; decisions are listed on /corrections