Papers › Beyond Opinion Mining: Summarizing Opinions of Customer Reviews
Beyond Opinion Mining: Summarizing Opinions of Customer Reviews
Reinald Kim Amplayo, Arthur Bražinskas, Yoshi Suhara, Xiaolan Wang, Bing Liu
Customer reviews are vital for making purchasing decisions in the Information Age. Such reviews can be automatically summarized to provide the user with an overview of opinions. In this tutorial, we present various aspects of opinion summarization that are useful for researchers and practitioners. First, we will introduce the task and major challenges. Then, we will present existing opinion summarization solutions, both pre-neural and neural. We will discuss how summarizers can be trained in the unsupervised, few-shot, and supervised regimes. Each regime has roots in different machine learning methods, such as auto-encoding, controllable text generation, and variational inference. Finally, we will discuss resources and evaluation methods and conclude with the future directions. This three-hour tutorial will provide a comprehensive overview over major advances in opinion summarization. The listeners will be well-equipped with the knowledge that is both useful for research and practical applications.
In Syntology Open this paper in Syntology's Atlas, the map of the papers in Syntology's graph and their citations.
Code
Repository list and official/mentioned flags are the archive's, frozen 2025-07-28. Reachability, where shown, is from one Syntology probe window (2026-09-16 to 2026-09-18); repositories not probed show nothing. GitHub stars are not tracked.
Code Syntology ran Syntology
Not run by Syntology. Nothing on this page verifies that the listed code works.
Tasks
Results from the paper archive 2025-07-28
No leaderboard rows for this paper in the archive.
Report a problem or propose a change · a person checks every report against the paper or source before anything changes; decisions are listed on /corrections