Papers › Deep Unknown Intent Detection with Margin Loss

Deep Unknown Intent Detection with Margin Loss

2 Jun 2019ACL 2019 7arXiv:1906.00434archive 2025-07-28

Ting-En Lin, Hua Xu

Identifying the unknown (novel) user intents that have never appeared in the training set is a challenging task in the dialogue system. In this paper, we present a two-stage method for detecting unknown intents. We use bidirectional long short-term memory (BiLSTM) network with the margin loss as the feature extractor. With margin loss, we can learn discriminative deep features by forcing the network to maximize inter-class variance and to minimize intra-class variance. Then, we feed the feature vectors to the density-based novelty detection algorithm, local outlier factor (LOF), to detect unknown intents. Experiments on two benchmark datasets show that our method can yield consistent improvements compared with the baseline methods.

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