{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/why-am-i-waiting-data-driven-analysis-of","title":"Why am I Waiting? Data-Driven Analysis of Waiting Times in Business Processes","arxiv_id":"2212.01392","date":"2022-12-02","proceeding":null,"authors":["Katsiaryna Lashkevich","Fredrik Milani","David Chapela-Campa","Ihar Suvorau","Marlon Dumas"],"abstract":"Waiting times in a business process often arise when a case transitions from one activity to another. Accordingly, analyzing the causes of waiting times of activity transitions can help analysts to identify opportunities for reducing the cycle time of a process. This paper proposes a process mining approach to decompose the waiting time observed in each activity transition in a process into multiple direct causes and to analyze the impact of each identified cause on the cycle time efficiency of the process. An empirical evaluation shows that the proposed approach is able to discover different direct causes of waiting times. The applicability of the proposed approach is demonstrated on a real-life process.","url_abs":"https://arxiv.org/abs/2212.01392v1","url_pdf":"https://arxiv.org/pdf/2212.01392v1.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"links_only","authors_date_abstract":"arXiv metadata, CC0 1.0 (https://info.arxiv.org/help/license), from the Kaggle arXiv metadata snapshot of 2026-09-12"},"code_links":[{"paper_slug":"why-am-i-waiting-data-driven-analysis-of","repo_url":"https://github.com/automatedprocessimprovement/waiting-time-analysis","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":0,"framework":"none","reach":null}],"tasks":[],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}