{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/kers-a-knowledge-enhanced-framework-for","title":"KERS: A Knowledge-Enhanced Framework for Recommendation Dialog Systems with Multiple Subgoals","arxiv_id":null,"date":"2021-11-01","proceeding":"Findings (EMNLP) 2021 11","authors":["Jun Zhang","Yan Yang","Chencai Chen","Liang He","Zhou Yu"],"abstract":"Recommendation dialogs require the system to build a social bond with users to gain trust and develop affinity in order to increase the chance of a successful recommendation. It is beneficial to divide up, such conversations with multiple subgoals (such as social chat, question answering, recommendation, etc.), so that the system can retrieve appropriate knowledge with better accuracy under different subgoals. In this paper, we propose a unified framework for common knowledge-based multi-subgoal dialog: knowledge-enhanced multi-subgoal driven recommender system (KERS). We first predict a sequence of subgoals and use them to guide the dialog model to select knowledge from a sub-set of existing knowledge graph. We then propose three new mechanisms to filter noisy knowledge and to enhance the inclusion of cleaned knowledge in the dialog response generation process. Experiments show that our method obtains state-of-the-art results on DuRecDial dataset in both automatic and human evaluation.","url_abs":"https://aclanthology.org/2021.findings-emnlp.94","url_pdf":"https://aclanthology.org/2021.findings-emnlp.94.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"kers-a-knowledge-enhanced-framework-for","repo_url":"https://github.com/z562/kers","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":0,"framework":"pytorch","reach":null}],"tasks":[{"task_slug":"question-answering","task_name":"Question Answering"},{"task_slug":"recommendation-systems","task_name":"Recommendation Systems"},{"task_slug":"response-generation","task_name":"Response Generation"}],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}