{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/integrated-taxonomy-of-errors-in-chat","title":"Integrated taxonomy of errors in chat-oriented dialogue systems","arxiv_id":null,"date":"2021-07-01","proceeding":"SIGDIAL (ACL) 2021 7","authors":["Ryuichiro Higashinaka","Masahiro Araki","Hiroshi Tsukahara","Masahiro Mizukami"],"abstract":"This paper proposes a taxonomy of errors in chat-oriented dialogue systems. Previously, two taxonomies were proposed; one is theory-driven and the other data-driven. The former suffers from the fact that dialogue theories for human conversation are often not appropriate for categorizing errors made by chat-oriented dialogue systems. The latter has limitations in that it can only cope with errors of systems for which we have data. This paper integrates these two taxonomies to create a comprehensive taxonomy of errors in chat-oriented dialogue systems. We found that, with our integrated taxonomy, errors can be reliably annotated with a higher Fleiss’ kappa compared with the previously proposed taxonomies.","url_abs":"https://aclanthology.org/2021.sigdial-1.10","url_pdf":"https://aclanthology.org/2021.sigdial-1.10.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"integrated-taxonomy-of-errors-in-chat","repo_url":"https://github.com/ryuichiro-higashinaka/taxonomy-of-errors","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":0,"framework":"none","reach":null}],"tasks":[],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"syntology_url":null,"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}