{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/hint3-raising-the-bar-for-intent-detection-in","title":"HINT3: Raising the bar for Intent Detection in the Wild","arxiv_id":"2009.13833","date":"2020-09-29","proceeding":"EMNLP (insights) 2020 11","authors":["Gaurav Arora","Chirag Jain","Manas Chaturvedi","Krupal Modi"],"abstract":"Intent Detection systems in the real world are exposed to complexities of imbalanced datasets containing varying perception of intent, unintended correlations and domain-specific aberrations. To facilitate benchmarking which can reflect near real-world scenarios, we introduce 3 new datasets created from live chatbots in diverse domains. Unlike most existing datasets that are crowdsourced, our datasets contain real user queries received by the chatbots and facilitates penalising unwanted correlations grasped during the training process. We evaluate 4 NLU platforms and a BERT based classifier and find that performance saturates at inadequate levels on test sets because all systems latch on to unintended patterns in training data.","url_abs":"https://arxiv.org/abs/2009.13833v2","url_pdf":"https://arxiv.org/pdf/2009.13833v2.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"hint3-raising-the-bar-for-intent-detection-in","repo_url":"https://github.com/hellohaptik/HINT3","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":1,"framework":"none","reach":null}],"tasks":[{"task_slug":"benchmarking","task_name":"Benchmarking"},{"task_slug":"intent-detection","task_name":"Intent Detection"}],"methods":[{"method_slug":"adam","method_name":"Adam"},{"method_slug":"attention","method_name":"Attention"},{"method_slug":"attention-dropout","method_name":"Attention Dropout"},{"method_slug":"bert","method_name":"BERT"},{"method_slug":"dense-connections","method_name":"Dense Connections"},{"method_slug":"dropout","method_name":"Dropout"},{"method_slug":"layer-normalization","method_name":"Layer Normalization"},{"method_slug":"linear-layer","method_name":"Linear Layer"},{"method_slug":"linear-warmup-with-linear-decay","method_name":"Linear Warmup With Linear Decay"},{"method_slug":"multi-head-attention","method_name":"Multi-Head Attention"},{"method_slug":"residual-connection","method_name":"Residual Connection"},{"method_slug":"softmax","method_name":"Softmax"},{"method_slug":"weight-decay","method_name":"Weight Decay"},{"method_slug":"wordpiece","method_name":"WordPiece"}],"datasets_introduced":[{"slug":"hint3","name":"HINT3","full_name":null}],"methods_introduced":[],"results":[],"syntology":{"syntology_url":"https://syntology.ai/paper/2009.13833","atlas_url":"https://app.syntology.ai/?focus=2009.13833","mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}