{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/hierarchical-modeling-for-out-of-scope-domain","title":"Out-of-Scope Domain and Intent Classification through Hierarchical Joint Modeling","arxiv_id":"2104.14781","date":"2021-04-30","proceeding":null,"authors":["PengFei Liu","Kun Li","Helen Meng"],"abstract":"User queries for a real-world dialog system may sometimes fall outside the scope of the system's capabilities, but appropriate system responses will enable smooth processing throughout the human-computer interaction. This paper is concerned with the user's intent, and focuses on out-of-scope intent classification in dialog systems. Although user intents are highly correlated with the application domain, few studies have exploited such correlations for intent classification. Rather than developing a two-stage approach that first classifies the domain and then the intent, we propose a hierarchical multi-task learning approach based on a joint model to classify domain and intent simultaneously. Novelties in the proposed approach include: (1) sharing supervised out-of-scope signals in joint modeling of domain and intent classification to replace a two-stage pipeline; and (2) introducing a hierarchical model that learns the intent and domain representations in the higher and lower layers respectively. Experiments show that the model outperforms existing methods in terms of accuracy, out-of-scope recall and F1. Additionally, threshold-based post-processing further improves performance by balancing precision and recall in intent classification.","url_abs":"https://arxiv.org/abs/2104.14781v2","url_pdf":"https://arxiv.org/pdf/2104.14781v2.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"hierarchical-modeling-for-out-of-scope-domain","repo_url":"https://github.com/ppfliu/oos-intent-recognition","is_official":1,"mentioned_in_paper":0,"mentioned_in_github":0,"framework":"pytorch","reach":null}],"tasks":[{"task_slug":"classification-1","task_name":"Classification"},{"task_slug":"classification","task_name":"General Classification"},{"task_slug":"intent-classification","task_name":"Intent Classification"},{"task_slug":"multi-task-learning","task_name":"Multi-Task Learning"},{"task_slug":"intent-classification-1","task_name":"intent-classification"}],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}