{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/finding-a-voice-evaluating-african-american","title":"Finding A Voice: Evaluating African American Dialect Generation for Chatbot Technology","arxiv_id":"2501.03441","date":"2025-01-07","proceeding":null,"authors":["Sarah E. Finch","Ellie S. Paek","Sejung Kwon","Ikseon Choi","Jessica Wells","Rasheeta Chandler","Jinho D. Choi"],"abstract":"As chatbots become increasingly integrated into everyday tasks, designing systems that accommodate diverse user populations is crucial for fostering trust, engagement, and inclusivity. This study investigates the ability of contemporary Large Language Models (LLMs) to generate African American Vernacular English (AAVE) and evaluates the impact of AAVE usage on user experiences in chatbot applications. We analyze the performance of three LLM families (Llama, GPT, and Claude) in producing AAVE-like utterances at varying dialect intensities and assess user preferences across multiple domains, including healthcare and education. Despite LLMs' proficiency in generating AAVE-like language, findings indicate that AAVE-speaking users prefer Standard American English (SAE) chatbots, with higher levels of AAVE correlating with lower ratings for a variety of characteristics, including chatbot trustworthiness and role appropriateness. These results highlight the complexities of creating inclusive AI systems and underscore the need for further exploration of diversity to enhance human-computer interactions.","url_abs":"https://arxiv.org/abs/2501.03441v1","url_pdf":"https://arxiv.org/pdf/2501.03441v1.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"finding-a-voice-evaluating-african-american","repo_url":"https://github.com/emorynlp/aave-chat","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":1,"framework":"none","reach":{"status":"ok"}}],"tasks":[{"task_slug":"chatbot","task_name":"Chatbot"},{"task_slug":"diversity","task_name":"Diversity"}],"methods":[{"method_slug":"adam","method_name":"Adam"},{"method_slug":null,"method_name":"American"},{"method_slug":"attention","method_name":"Attention"},{"method_slug":"attention-dropout","method_name":"Attention Dropout"},{"method_slug":"bpe","method_name":"BPE"},{"method_slug":"cosine-annealing","method_name":"Cosine Annealing"},{"method_slug":"dense-connections","method_name":"Dense Connections"},{"method_slug":"discriminative-fine-tuning","method_name":"Discriminative Fine-Tuning"},{"method_slug":"dropout","method_name":"Dropout"},{"method_slug":"gpt","method_name":"GPT"},{"method_slug":"layer-normalization","method_name":"Layer Normalization"},{"method_slug":"linear-layer","method_name":"Linear Layer"},{"method_slug":"linear-warmup-with-cosine-annealing","method_name":"Linear Warmup With Cosine Annealing"},{"method_slug":"multi-head-attention","method_name":"Multi-Head Attention"},{"method_slug":"residual-connection","method_name":"Residual Connection"},{"method_slug":"softmax","method_name":"Softmax"},{"method_slug":"weight-decay","method_name":"Weight Decay"}],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"atlas_url":"https://app.syntology.ai/?focus=2501.03441","mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}