{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/extra-extracting-prominent-review-aspects","title":"ExtRA: Extracting Prominent Review Aspects from Customer Feedback","arxiv_id":null,"date":"2018-10-01","proceeding":"EMNLP 2018 10","authors":["Zhiyi Luo","Shanshan Huang","Frank F. Xu","Bill Yuchen Lin","Hanyuan Shi","Kenny Zhu"],"abstract":"Many existing systems for analyzing and summarizing customer reviews about products or service are based on a number of prominent review aspects. Conventionally, the prominent review aspects of a product type are determined manually. This costly approach cannot scale to large and cross-domain services such as Amazon.com, Taobao.com or Yelp.com where there are a large number of product types and new products emerge almost every day. In this paper, we propose a novel framework, for extracting the most prominent aspects of a given product type from textual reviews. The proposed framework, ExtRA, extracts K most prominent aspect terms or phrases which do not overlap semantically automatically without supervision. Extensive experiments show that ExtRA is effective and achieves the state-of-the-art performance on a dataset consisting of different product types.","url_abs":"https://aclanthology.org/D18-1384","url_pdf":"https://aclanthology.org/D18-1384.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"extra-extracting-prominent-review-aspects","repo_url":"https://github.com/wayfair-incubator/extra-model","is_official":0,"mentioned_in_paper":0,"mentioned_in_github":0,"framework":"none","reach":null}],"tasks":[],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"syntology_url":null,"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}