{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/evaluation-and-improvement-of-chatbot-text","title":"Evaluation and Improvement of Chatbot Text Classification Data Quality Using Plausible Negative Examples","arxiv_id":"1906.01910","date":"2019-06-05","proceeding":"WS 2019 8","authors":["Kit Kuksenok","Andriy Martyniv"],"abstract":"We describe and validate a metric for estimating multi-class classifier performance based on cross-validation and adapted for improvement of small, unbalanced natural-language datasets used in chatbot design. Our experiences draw upon building recruitment chatbots that mediate communication between job-seekers and recruiters by exposing the ML/NLP dataset to the recruiting team. Evaluation approaches must be understandable to various stakeholders, and useful for improving chatbot performance. The metric, nex-cv, uses negative examples in the evaluation of text classification, and fulfils three requirements. First, it is actionable: it can be used by non-developer staff. Second, it is not overly optimistic compared to human ratings, making it a fast method for comparing classifiers. Third, it allows model-agnostic comparison, making it useful for comparing systems despite implementation differences. We validate the metric based on seven recruitment-domain datasets in English and German over the course of one year.","url_abs":"https://arxiv.org/abs/1906.01910v1","url_pdf":"https://arxiv.org/pdf/1906.01910v1.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"evaluation-and-improvement-of-chatbot-text","repo_url":"https://github.com/jobpal/nex-cv","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":1,"framework":"none","reach":null}],"tasks":[{"task_slug":"chatbot","task_name":"Chatbot"},{"task_slug":"classification","task_name":"General Classification"},{"task_slug":"text-classification","task_name":"Text Classification"},{"task_slug":"text-classification-1","task_name":"text-classification"}],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"syntology_url":null,"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}