{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/emodynamix-emotional-support-dialogue","title":"EmoDynamiX: Emotional Support Dialogue Strategy Prediction by Modelling MiXed Emotions and Discourse Dynamics","arxiv_id":"2408.08782","date":"2024-08-16","proceeding":null,"authors":["Chenwei Wan","Matthieu Labeau","Chloé Clavel"],"abstract":"Designing emotionally intelligent conversational systems to provide comfort and advice to people experiencing distress is a compelling area of research. Recently, with advancements in large language models (LLMs), end-to-end dialogue agents without explicit strategy prediction steps have become prevalent. However, implicit strategy planning lacks transparency, and recent studies show that LLMs' inherent preference bias towards certain socio-emotional strategies hinders the delivery of high-quality emotional support. To address this challenge, we propose decoupling strategy prediction from language generation, and introduce a novel dialogue strategy prediction framework, EmoDynamiX, which models the discourse dynamics between user fine-grained emotions and system strategies using a heterogeneous graph for better performance and transparency. Experimental results on two ESC datasets show EmoDynamiX outperforms previous state-of-the-art methods with a significant margin (better proficiency and lower preference bias). Our approach also exhibits better transparency by allowing backtracing of decision making.","url_abs":"https://arxiv.org/abs/2408.08782v4","url_pdf":"https://arxiv.org/pdf/2408.08782v4.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"emodynamix-emotional-support-dialogue","repo_url":"https://github.com/cw-wan/EmoDynamiX-v2","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":1,"framework":"pytorch","reach":null}],"tasks":[{"task_slug":"decision-making","task_name":"Decision Making"},{"task_slug":"emotion-recognition","task_name":"Emotion Recognition"},{"task_slug":"prediction","task_name":"Prediction"},{"task_slug":"text-generation","task_name":"Text Generation"}],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"syntology_url":null,"atlas_url":"https://app.syntology.ai/?focus=2408.08782","mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}