{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/an-empirical-characterization-of-outages-and","title":"An Empirical Characterization of Outages and Incidents in Public Services for Large Language Models","arxiv_id":"2501.12469","date":"2025-01-21","proceeding":null,"authors":["Xiaoyu Chu","Sacheendra Talluri","Qingxian Lu","Alexandru Iosup"],"abstract":"People and businesses increasingly rely on public LLM services, such as ChatGPT, DALLE, and Claude. Understanding their outages, and particularly measuring their failure-recovery processes, is becoming a stringent problem. However, only limited studies exist in this emerging area. Addressing this problem, in this work we conduct an empirical characterization of outages and failure-recovery in public LLM services. We collect and prepare datasets for 8 commonly used LLM services across 3 major LLM providers, including market-leads OpenAI and Anthropic. We conduct a detailed analysis of failure recovery statistical properties, temporal patterns, co-occurrence, and the impact range of outage-causing incidents. We make over 10 observations, among which: (1) Failures in OpenAI's ChatGPT take longer to resolve but occur less frequently than those in Anthropic's Claude;(2) OpenAI and Anthropic service failures exhibit strong weekly and monthly periodicity; and (3) OpenAI services offer better failure-isolation than Anthropic services. Our research explains LLM failure characteristics and thus enables optimization in building and using LLM systems. FAIR data and code are publicly available on https://zenodo.org/records/14018219 and https://github.com/atlarge-research/llm-service-analysis.","url_abs":"https://arxiv.org/abs/2501.12469v2","url_pdf":"https://arxiv.org/pdf/2501.12469v2.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"links_only","authors_date_abstract":"arXiv metadata, CC0 1.0 (https://info.arxiv.org/help/license), from the Kaggle arXiv metadata snapshot of 2026-09-12"},"code_links":[{"paper_slug":"an-empirical-characterization-of-outages-and","repo_url":"https://github.com/atlarge-research/llm-service-analysis","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":0,"framework":"none","reach":null}],"tasks":[],"methods":[],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"syntology_url":null,"atlas_url":null,"mcp":null,"developers":"https://syntology.ai/developers"},"arxiv_metadata":null,"syntology_extracted_results":null}