{"about":{"site":"https://codewithpapers.app","non_affiliation":"Code with Papers and Syntology are not affiliated with, endorsed by, or sponsored by Papers with Code, Meta, or the pwc-archive mirror.","licence":"CC BY-SA 4.0","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","attribution":"https://codewithpapers.app/attribution","modified":"archive material modified by Syntology; see the attribution page"},"url":"/paper/a-user-centric-benchmark-for-evaluating-large","title":"A User-Centric Multi-Intent Benchmark for Evaluating Large Language Models","arxiv_id":"2404.13940","date":"2024-04-22","proceeding":null,"authors":["Jiayin Wang","Fengran Mo","Weizhi Ma","Peijie Sun","Min Zhang","Jian-Yun Nie"],"abstract":"Large language models (LLMs) are essential tools that users employ across various scenarios, so evaluating their performance and guiding users in selecting the suitable service is important. Although many benchmarks exist, they mainly focus on specific predefined model abilities, such as world knowledge, reasoning, etc. Based on these ability scores, it is hard for users to determine which LLM best suits their particular needs. To address these issues, we propose to evaluate LLMs from a user-centric perspective and design this benchmark to measure their efficacy in satisfying user needs under distinct intents. Firstly, we collect 1,846 real-world use cases from a user study with 712 participants from 23 countries. This first-hand data helps us understand actual user intents and needs in LLM interactions, forming the User Reported Scenarios (URS) dataset, which is categorized with six types of user intents. Secondly, based on this authentic dataset, we benchmark 10 LLM services with GPT-4-as-Judge. Thirdly, we show that benchmark scores align well with human preference in both real-world experience and pair-wise annotations, achieving Pearson correlations of 0.95 and 0.94, respectively. This alignment confirms that the URS dataset and our evaluation method establish an effective user-centric benchmark. The dataset, code, and process data are available at https://github.com/Alice1998/URS.","url_abs":"https://arxiv.org/abs/2404.13940v3","url_pdf":"https://arxiv.org/pdf/2404.13940v3.pdf","source":{"archive":"pwc-archive (Hugging Face), CC BY-SA 4.0","snapshot":"2025-07-28","licence_url":"https://creativecommons.org/licenses/by-sa/4.0/legalcode","row_kind":"abstracts"},"code_links":[{"paper_slug":"a-user-centric-benchmark-for-evaluating-large","repo_url":"https://github.com/alice1998/urs","is_official":1,"mentioned_in_paper":1,"mentioned_in_github":1,"framework":"none","reach":null}],"tasks":[{"task_slug":"benchmarking","task_name":"Benchmarking"},{"task_slug":"world-knowledge","task_name":"World Knowledge"}],"methods":[{"method_slug":"align","method_name":"ALIGN"},{"method_slug":"focus","method_name":"Focus"},{"method_slug":null,"method_name":null}],"datasets_introduced":[],"methods_introduced":[],"results":[],"syntology":{"atlas_url":"https://app.syntology.ai/?focus=2404.13940","mcp":{"get_harvested_code_for_paper":{"arxiv_id":"2404.13940"}},"developers":"https://syntology.ai/developers","read_at":"2026-09-24T18:15:14+00:00","read_at_is":"when the build read Syntology's graph, not when any sample ran","claim":"Per-sample execution status on synthesized fixtures; not a correctness claim about the paper. Samples come from repositories linked to the paper, official or community; repo_kind says which.","repos":[{"provenance":"external:paperswithcode_snapshot_2025-07-28","url":"https://github.com/alice1998/urs","reach":null}],"summary":{"ran_draft_wrong":1},"by_repo_kind":{"official":{"samples":1,"ran":1,"repositories":1}},"repo_kind_vocabulary":{"official":"The archive marks this repository official for the paper","named_in_paper":"The archive records that the paper mentions this repository; it is not marked official","listed":"In the archive's code links for this paper, not marked official and not recorded as mentioned in the paper","found_in_text":"Syntology found this repository in the paper's own text; whether it is the authors' implementation is not asserted","community":"Not in the archive's code links for this paper; a community repository Syntology harvested"},"n_pointer_only_for_licence":1,"samples":[{"code_sha256_prefix":"7ca1a6f158965ce9","entry":"getInstruction","repo":"alice1998/urs","repo_kind":"official","path":"src/evaluation.py","file_url":"https://github.com/alice1998/urs/blob/HEAD/src/evaluation.py","link_basis":"first_harvest_node","language":"python","status":"ran_draft_wrong","verification_level":1,"contract_check":"OUTPUT_MISDECLARED","metamorphic_tier":"deterministic","behaviour_fingerprint":false,"licence":"NONE","inline_ok":false,"mcp_get_code":{"code_sha256":"7ca1a6f158965ce9"}}]},"arxiv_metadata":null,"syntology_extracted_results":null}